# NduMed Help Center

> Guides and help for NduMed, the hospital management system: front desk, clinical care, lab, pharmacy, wards, billing and administration.

- [NduMed: hospital management for clinics and hospitals](https://docs.ndumed.co/index.md): NduMed runs patient registration, appointments, clinical care, lab, pharmacy, wards and billing for your hospital in one secure web application.
- [Get started with NduMed](https://docs.ndumed.co/quickstart.md): Sign in to NduMed for the first time: open your account link, choose a password, set up two-step verification and reach your home screen.
- [Roles and what each role can do](https://docs.ndumed.co/getting-started/roles-and-access.md): The eight NduMed roles, what each one can see and do, which roles must use two-step verification, and why some menu items are hidden from you.
- [Find your way around the NduMed screen](https://docs.ndumed.co/getting-started/finding-your-way.md): A tour of the NduMed screen: the sidebar menu and its sections, the top bar with your name and role, the Help link, the dashboard and the home page.
- [Sign in and sign out of NduMed](https://docs.ndumed.co/account/sign-in.md): How to sign in to your hospital's NduMed address, what happens after a wrong password or too many attempts, how long you stay signed in, and how to sign out.
- [Set up and use two-step verification](https://docs.ndumed.co/account/two-step-verification.md): Turn on two-step verification in NduMed with an authenticator app, sign in with a code or a recovery code, generate new recovery codes and turn it off.
- [Change or reset your NduMed password](https://docs.ndumed.co/account/passwords.md): NduMed password rules, how to change your password, how to reset a forgotten password by email, and how long reset and setup links stay valid.
- [Register, find and update patients](https://docs.ndumed.co/front-desk/patients.md): Search for patients by name, MRN, phone or ID, register new patients, record allergies, upload documents and manage HMO enrollment in NduMed.
- [Book appointments and run the patient queue](https://docs.ndumed.co/front-desk/appointments-and-queue.md): Book, check in, start, complete and cancel appointments in NduMed, understand appointment statuses and automatic no-shows, and use the live queue board.
- [Open and manage patient encounters](https://docs.ndumed.co/clinical/encounters.md): Open an outpatient, inpatient or emergency encounter in NduMed, move it through its statuses, and use the encounter screen for vitals, notes, diagnoses and orders.
- [Record vitals, clinical notes and diagnoses](https://docs.ndumed.co/clinical/notes-vitals-diagnoses.md): Record vital signs with automatic BMI and range flags, write and sign clinical notes from templates, add amendments, and code ICD-10 or ICD-11 diagnoses in NduMed.
- [Prescribe medications and handle allergy alerts](https://docs.ndumed.co/clinical/prescriptions.md): Write prescriptions on an NduMed encounter with dose, route, frequency and duration, and understand the severe-allergy check and how to override it safely.
- [Draft clinical notes with the AI scribe](https://docs.ndumed.co/clinical/ai-scribe.md): Use the NduMed AI scribe to record or upload a consultation and get a structured draft note to review and sign. Covers availability, limits and privacy.
- [Order lab tests, collect samples and verify results](https://docs.ndumed.co/lab/orders-and-results.md): The NduMed lab workflow from order to verified result: placing orders, collecting samples, printing labels, entering results, critical values and second-person verification.
- [Manage the lab test catalogue and reference ranges](https://docs.ndumed.co/lab/test-catalogue.md): Add lab tests with codes, units and prices in NduMed, and set reference and critical ranges by sex and age so results are flagged automatically.
- [Dispense prescriptions from the pharmacy queue](https://docs.ndumed.co/pharmacy/dispensing.md): Dispense prescriptions in NduMed: match them to formulary drugs, issue full or partial quantities, use first-expiry-first-out stock and get controlled-drug authorisation.
- [Manage the drug formulary, stock and stock alerts](https://docs.ndumed.co/pharmacy/formulary-and-stock.md): Add drugs to the NduMed formulary or import them by CSV, receive and adjust stock by batch and expiry, review stock movements and set low-stock and expiry alerts.
- [Admit, transfer and discharge inpatients](https://docs.ndumed.co/inpatient/admissions.md): Admit a patient to a ward bed in NduMed, transfer them between beds, discharge them with a discharge type, print the discharge summary and understand bed-day charges.
- [Set up wards, rooms, beds and daily rates](https://docs.ndumed.co/inpatient/wards-and-beds.md): Administrators set up wards, rooms and beds in NduMed, set effective-dated daily bed rates, mark beds out of service and deactivate unused wards.
- [Charges, price lists and invoices](https://docs.ndumed.co/billing/charges-and-invoices.md): How NduMed captures charges automatically, how to maintain the price list, generate an invoice with discounts and HMO cover, and get large discounts approved.
- [Take payments, issue refunds and print receipts](https://docs.ndumed.co/billing/payments-and-refunds.md): Record cash, card, bank transfer and mobile money payments against NduMed invoices, issue refunds with a reason, and print receipts and refund receipts.
- [Set up HMOs, bill covered patients and manage claims](https://docs.ndumed.co/billing/hmo.md): Import HMOs and packages into NduMed, enroll patients, split invoices between HMO and patient, batch and submit claims, record remittances and track AR aging.
- [Reconcile cash with the daily cash and revenue report](https://docs.ndumed.co/billing/daily-report.md): Use the NduMed daily cash and revenue report to reconcile each cashier's shift by payment method, review revenue by category and follow up outstanding balances.
- [Manage user accounts and roles](https://docs.ndumed.co/admin/users.md): Administrators add NduMed user accounts, assign roles, edit details, send reset links, deactivate and reactivate users, and link accounts to staff records.
- [Set up departments, clinics, staff and provider calendars](https://docs.ndumed.co/admin/staff-and-departments.md): Create departments and mark which are clinics, add staff records with licences, and set provider calendars, slot templates, exceptions and holidays in NduMed.
- [Configure hospital settings, branding and numbering](https://docs.ndumed.co/admin/settings.md): Set your hospital's timezone, currency, logo and colours in NduMed, and customise the MRN format and invoice number prefix from the Settings page.
- [Run reports and search the audit log](https://docs.ndumed.co/admin/reports-and-audit.md): Run NduMed reports on patient volume, revenue, bed occupancy, doctor workload and stock value, export to CSV, and search and export the audit log as an auditor.
- [Notification failures, data browser and other admin tools](https://docs.ndumed.co/admin/other-tools.md): Find NduMed admin tools that have no menu item: notification failures, note templates, provider calendars, the read-only data browser and email notifications.
- [Troubleshoot common NduMed problems](https://docs.ndumed.co/help/troubleshooting.md): Fixes for common NduMed problems: cannot sign in, wrong verification codes, missing menu items, Needs pricing charges, stock errors, and pages that will not open.
- [Frequently asked questions about NduMed](https://docs.ndumed.co/help/faq.md): Answers to common NduMed questions about data privacy, hospitals' separate data, reprinting, imported records, browsers and mobile use, and what is coming next.
- [Get help and contact NduMed support](https://docs.ndumed.co/help/contact-support.md): Where to get help with NduMed: your hospital administrator for accounts and access, and NduMed support for platform issues, with what to include in a request.
- [Onboard and manage hospitals in the operator console](https://docs.ndumed.co/platform/overview.md): For NduMed platform operators: onboard a hospital, re-issue invitations, switch modules on or off, and suspend, reactivate or archive a hospital in the console.
- [Platform API reference for tenant provisioning](https://docs.ndumed.co/platform/api.md): Reference for the NduMed platform API: authenticate with X-Platform-Key, provision tenants, list tenants, read usage, and suspend, reactivate or archive a tenant.
- [Deploy, configure and back up NduMed](https://docs.ndumed.co/platform/deployment.md): For operators: NduMed's required configuration and secrets, email and storage settings, the Help link setting, health checks, and per-hospital encrypted backups and restores.


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