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Your NduMed password must be at least 12 characters long. You can change it at any time, and if you forget it you can reset it from the sign-in page with a link sent to your email address.

Password rules

  • 12 to 64 characters. Long passphrases such as river-lamp-orange-42 work well.
  • Not a common password. NduMed rejects passwords found on lists of common passwords.
  • Not based on your username or the first part of your email address.
  • Different from your current password.
There are no rules about symbols, numbers or capital letters, and passwords do not expire.

Change your password

1

Open the change password page

Go to /account/change-password on your hospital’s NduMed address (for example https://stmary.ndumed.co/account/change-password).
2

Fill in the form

Enter your Current password, then your New password and Confirm new password.
3

Save

Select Save password. You see “Your password has been changed.”
Changing your password signs you out on every other device and browser.

Forgot your password

1

Request a link

On the Sign in page, select Forgot your password?, enter your Username, and select Email me a link.
2

Check your email

You see “If that account exists, a link to reset your password is on its way”. NduMed shows this message whether or not the username exists, to protect accounts. Look for an email titled Reset your password.
3

Choose a new password

Open the link within 1 hour, choose a new password, and save it. You are taken to sign in with “Your password has been reset. Sign in with your new password.”
  • A reset link works once. Requesting a new link cancels any older one.
  • Resetting your password signs you out everywhere and unlocks your account if it was locked.
  • Resetting your password does not turn off two-step verification. You still need your authenticator app or a recovery code.

No email arrived

  • Check your spam or junk folder.
  • Make sure you entered your username, not your email address.
  • Your account may not have an email address, or it may be wrong. Ask your administrator to check it in Administration, or to use Send a reset link on your account.
  • If you requested several links in a short time, wait 15 minutes and try again.