Get help and contact NduMed support

Where to get help with NduMed: your hospital administrator for accounts and access, and NduMed support for platform issues, with what to include in a request.

Most questions are answered fastest by your own hospital administrator, who can manage accounts, roles, prices and settings. NduMed support handles problems an administrator cannot fix.

Who to contact

Problem	Contact
Cannot sign in, need a reset link, wrong role, missing access	Your hospital administrator
Prices, wards, staff, departments, hospital settings	Your hospital administrator
Lost phone and recovery codes for two-step verification	Your administrator, who contacts NduMed support
Expired first-administrator invitation	NduMed support
Turning modules on or off, changing role permissions, tax rate or discount threshold	NduMed support
Something looks broken, or an error page appears	NduMed support

Contact NduMed support

NduMed support contact details are to be confirmed. Ask your hospital administrator for the current support email address or phone number.

What to include

• Your hospital’s NduMed address (for example stmary.ndumed.co).
• Your username and role. Never send your password or verification codes.
• What you were trying to do, and what happened instead.
• The exact message shown, and the time it happened.
• If an error page shows a reference number, include it.

Do not include patient names, MRNs or clinical details in emails or chat messages. Describe the problem without patient information.