Book appointments and run the patient queue

Book, check in, start, complete and cancel appointments in NduMed, understand appointment statuses and automatic no-shows, and use the live queue board.

The Appointments page shows one day of bookings at a time. Reception books and checks patients in there, and the Queue board shows who is waiting, being seen and done.

Receptionists (and Administrators) can book and change appointments. Doctors and nurses can view appointments but cannot change their status.

View the day

Open Appointments. Use Previous day, Next day, Today or the date picker to move between days, and filter by clinic or status.

Book an appointment

1. Fill in Book Appointment

   • Patient ID: NduMed’s internal patient number (not the MRN).
   • Provider: the doctor or clinician.
   • Clinic: defaults to Provider’s clinic.
   • Start and End: date and time.
   • Reason.
2. Select Book

   The appointment appears on the day view with status Booked.

If the provider already has an appointment at the same start time, you see “That time is already booked. Choose another slot.”

Booking does not currently check provider working hours, slot templates, exceptions or holidays set up in provider calendars. Check the provider’s availability before you book.

Move an appointment through the day

Open the appointment and use the action buttons.

Action	Changes status to	Available when status is
Check In	Checked in	Booked
Start	In progress	Checked in
Complete	Completed	In progress
No Show	No-show	Booked or Checked in
Cancel (enter a Cancellation reason)	Cancelled	Any status except Cancelled or Completed

Automatic no-shows

When the day list loads, any appointment still Booked or Checked in more than 15 minutes after its end time is marked No-show automatically.

To move an appointment to another time, cancel it with a reason such as “Rescheduled” and book a new one. NduMed does not have a reschedule button yet.

Queue board

Select Queue board on the Appointments page. It shows three columns, Waiting, In Progress and Completed, and refreshes every 30 seconds, so you can show it on a screen in the waiting area or nurses’ station. Staff who can change appointments see Check In, Call (start) and Complete buttons on each card.

Appointment reminders

NduMed emails a reminder to patients whose appointment starts within the next 24 hours, if the patient has an email address on their record. The email does not contain clinical details.

Linking an appointment to a consultation

When the patient is seen, the clinician opens an encounter and enters the Appointment ID to link it. See Encounters.