Sign in and sign out of NduMed

How to sign in to your hospital’s NduMed address, what happens after a wrong password or too many attempts, how long you stay signed in, and how to sign out.

You sign in to NduMed at your hospital’s own address, for example https://stmary.ndumed.co. The plain ndumed.co address without your hospital’s name does not open a sign-in page.

Sign in

1. Open your hospital's address

   You see the Sign in page.

2. Enter your details

   Enter your Username and Password and select Sign in.

3. Enter your verification code (if set up)

   If you use two-step verification, the Two-step verification page asks for the 6-digit code from your authenticator app. Enter it and select Verify. You have 5 minutes to do this.

After signing in you land on Home. NduMed may first send you to another screen:

• Set your password, if your password must be changed (for example, a new account).
• Set up two-step verification, if your role requires it and you have not set it up yet.

You cannot use the rest of NduMed until you finish these steps.

If sign-in fails

For security, NduMed shows the same message for every failure, whether the username is unknown, the password is wrong, or the account is deactivated or locked:

We could not sign you in. Check your username and password, and try again.

What you see	What it means	What to do
”We could not sign you in…”	Wrong username or password, or your account is deactivated or locked	Check for typing errors and Caps Lock. Use Forgot your password? if needed. If it still fails, ask your administrator whether your account is active.
”Too many attempts. Wait a few minutes, then try again.”	Too many failed attempts in a short time	Wait 15 minutes, then try again.

After 10 wrong passwords in a row, your account locks for 15 minutes. It unlocks by itself after that time, or straight away when you reset your password with Forgot your password?. Administrators cannot unlock it manually.

How long you stay signed in

NduMed keeps you signed in on that browser for up to 14 days while you keep using it, and refreshes your session in the background. You are signed out sooner if:

• you select Sign out;
• you change or reset your password (this signs you out everywhere else);
• an administrator deactivates your account, changes your role or sends you a reset link.

When an administrator change ends your session, you see “You are signed out because your account changed”.

On a shared computer, always select Sign out in the top-right corner when you finish.

Sign out

Select Sign out next to your name in the top bar. You see “You are signed out.”