Manage user accounts and roles

Administrators add NduMed user accounts, assign roles, edit details, send reset links, deactivate and reactivate users, and link accounts to staff records.

Administrators manage who can sign in to NduMed from Administration in the menu. Each account has one role, which controls what the person can do. See Roles and access.

Find a user

The user list shows Username, Name, Role and Status. Filter by Role and Status.

Add a user

1. Select Add user

   Enter Username (cannot be changed later), Full name, Email and Role.

2. Select Create user

   NduMed emails the person a Set up your account link, valid for 72 hours. They use it to choose their password.

3. Link the staff record (optional)

   Select Link staff member to connect the account to the person’s staff record. This sets which clinic their worklists open on by default.

Make sure the email address is correct. Without a working email, the person cannot receive their setup or reset links.

Edit a user

Open the user and change Full name, Email or Role, then select Save changes. Changing someone’s role signs them out so their new access takes effect.

Account actions

Action	What happens
Send a reset link	Emails a password reset link and signs the user out everywhere. Use when someone is locked out or forgot their password.
Deactivate	After confirmation, the user can no longer sign in and is signed out. Their records and history stay.
Reactivate	Lets a deactivated user sign in again.
Change staff member / Unlink staff member	Changes or removes the link to a staff record.

Safety rules

• You cannot change your own role, or deactivate or reactivate yourself.
• NduMed will not let you remove the last active administrator.
• Only an administrator can act on another administrator’s account.
• A user who is allowed to manage users but is not an administrator can only give roles whose permissions they hold themselves.

Things you cannot do yet

• Unlock an account: a locked account unlocks itself after 15 minutes, or when the user resets their password. Use Send a reset link to help.
• Reset someone’s two-step verification: contact NduMed support.
• Change what each role is allowed to do: contact NduMed support.